Job Details

Job Description

Customer Service Representative

Job Description: Savanna Synergy is hiring a Customer Service Representative to handle customer inquiries, provide support, and resolve issues. The role involves ensuring a high level of customer satisfaction and representing the company positively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or in person.
• Provide information about products and services.
• Resolve customer complaints and issues effectively and efficiently.
• Document interactions and maintain accurate customer records.
• Collaborate with other departments to address customer needs and concerns.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to handle challenging customer interactions with professionalism.

Education:

• High school diploma or equivalent; Bachelor’s degree in a relevant field preferred.

Skills:

• Proficiency in customer service software and tools.
• Strong organizational and time-management skills.
• Good listening and empathetic abilities.

Experience:

• Minimum of 2 years of experience in a customer service role.

Location: Lusaka, Zambia

Application Deadline: August 25th, 2024

Application Email: [email protected]