Job Details

Job Description

Description:
Are you passionate about helping people, solving problems, and delivering top-tier service? Zimworx is looking for Customer Service Representatives in Zambia to support global clients — all from the comfort of your home.

Responsibilities:

• Handling customer inquiries via phone, email, or chat.
• Resolving issues promptly and professionally.
• Providing product or service information.
• Logging and tracking customer interactions.
• Ensuring excellent customer satisfaction.

Requirements:

• Attach an audio of the below script as part of your application
• Degree in Administration or any relevant degree.
• Zambian citizens only.
• Excellent spoken and written English.
• Strong communication and problem-solving skills.
• Computer literacy and the ability to learn new systems.
• Reliable internet connection and quiet work environment.
• Previous customer service or call center experience is a plus.

Script

Hi, my name is <first name only>. I am excited to work for an elite insourcing company that provides qualified team members across a wide variety of industry sectors in the USA and other select countries. Through our state of the art, high rise business center in Lusaka, Zambia, we offer quality, highly educated, dedicated employment opportunities. We provide virtual team support across a wide range of industries and companies. We also employ an amazing in-house pastoral team who provide Christian nurturing and care for all of our team members on a daily basis. We work directly for you and our hours are adjusted to match your working hours or the hours you find most beneficial.

I sincerely appreciate the opportunity to interview with you in the very near future.

Action:
Apply Now – Register & Update Your Profile on Zimbojobs.com