Job Details

Job Description

Description:

Job Purpose
The Customer Services Officer as the first line of contact will interface directly with customers either by telephone, electronically or face to face. Preparation of bid documents and proposals on request to clients. Provide advice on travel destinations, plan itineraries, and collect payments. Take the lead in planning holidays, suggesting travel destinations, maintaining client files, and managing large-scale events. Provide travelers with timetables and travel literature, compute fare costs and make reservations.

Summary of Key Responsibilities;

• Set up new customer accounts.
• Organise workflow to meet customer timeframes.
• Maintain records of customer interactions and transactions.
• Ensure discrepancies are indicated on manifests and shared with Imports Officers.
• Preparation of weekly Sales Report in a timely manner.
• Obtain and evaluate all relevant information to handle product and service inquiries.
• Submitting claims with respective airlines.
• Coordinate Galaxy performance with other departments and users.
• Liaise with other departments regarding client information.
• Manage customers’ accounts.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints with guidance from the Customer Services Manager.
• Follow up on ZRA entries with the Clearing Team.
• Handle any additional assignments.

Required Skills and Competencies

• Problem-solving
• Good interpersonal skills
• Good time management
• Ability to multi-task
• Reliable and dependable
• Able to work under pressure
• Team builder

Primary Areas of Accountability: