Job Details

Job Description

Overview

We are recruiting!

Our client in Lusaka, is looking for a  Customer Success Manager to join their team for a job vacancy within the Cargo Transport industry.

To apply, or for more information, follow the link below.

The CSM will be the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role involves building long-term relationships, driving customer satisfaction and retention, and identifying opportunities for growth.

The ideal candidate will be a strong communicator, problem-solver, and trusted advisor who can manage client needs, resolve challenges, and help customers achieve their business objectives.

Key Responsibilities:

• Serve as the main point of contact for assigned clients, building strong and trusted relationships.

• Onboard new clients and ensure smooth adoption of products/services.

• Understand customer goals, challenges, and business needs to deliver tailored solutions.

• Drive customer engagement and product utilization to maximize value and satisfaction.

• Monitor customer health metrics and proactively address risks of churn.

• Collaborate with sales and product teams to identify upsell and cross-sell opportunities.

• Act as the customer advocate by providing feedback to internal teams on product improvements.

• Lead regular account reviews and deliver insights to help clients achieve success.

Qualifications & Experience:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.

• 3–5 years of experience in customer success, account management, or client-facing roles (preferably in SaaS, technology, or service-based industries).

• Strong relationship management and interpersonal skills.

• Excellent communication, presentation, and problem-solving abilities.

• Ability to manage multiple accounts and priorities in a fast-paced environment.