Job Details

Job Description

Data Entry Clerk Intern (Sales & CRM Focus)
Rhodespark – Lusaka |  Internship

Are you detail-obsessed, tech-savvy, and passionate about driving sales through data accuracy?

Join us as a pivotal member of our team, ensuring CRM data integrity to help convert potential leads into loyal clients.

What You’ll Do

CRM Data Management

• Input and maintain client records, enrollment data, and sales activity in our CRM—100% accuracy is key
• Perform regular data clean‑ups—identify duplicates, outdated info, and errors
• Digitally archive client contracts, enrolment forms, and payment records

Lead Conversion & Sales Support

• Engage leads via phone, email, and SMS to confirm interest and support conversions
• Update client statuses and track all follow‑ups to ensure a seamless pipeline
• Monitor and record progress at each sales stage: prospect → follow‑up → conversion

Reporting & Performance Insights

• Generate and present daily/weekly CRM health and lead conversion reports
• Analyze trends and provide actionable insights to improve sales approaches

Client Engagement & Admin Duties

• Handle basic client inquiries; escalate complex cases to the Student Advisor
• Help schedule appointments, prepare sales materials, and support other admin tasks

What We’re Looking For

Education: Diploma in Business Admin, IT, Marketing, or related field (Degree is a bonus)

Technical Skills:

Microsoft Office—especially Excel, Word & Outlook
Experience or strong interest in CRM software

Soft Skills:

Excellent communicator & persuasive communicator
Detail‑oriented, highly organized, and self‑motivated
Able to multitask and thrive in a fast-paced environment

Key Performance Indicators (KPIs)

1. Metric
2. Target
3. Data Accuracy
4. 100% error-free CRM entries
5. Documentation Compliance
6. All client records properly archived
7. Lead‑to‑Conversion
8. converted leads per month
9. Report Timeliness
10. On-time submission: daily/weekly
11. Insight‑Driven Actions
12. Regular strategy suggestions monthly

Why Join Us?

Gain hands-on experience in sales-driven CRM data management
Hone skills in client engagement, data analytics, and sales support
Work in a supportive, mission-driven environment with growth prospects

How to Apply

Submit your resume(CV) and a brief cover letter expressing your interest to [email protected] and copy [email protected] by  22nd July 2025. Highlight your strengths in data accuracy, CRM systems, and communication.

Pro Tips for Applicants:

Showcase your attention to detail and accuracy in past roles
Demonstrate any CRM or Excel experience—bonus if backed by metrics
Highlight your communication skills through clear, persuasive language