Job Details

Job Description

Position Title: Datacom Engineer

Department: Multi-Country Network Assurance and O&M Services Department

Location: Zambia

Job Description:

• Network Monitoring and Fault Detection:

• Regularly monitor IP network performance to detect and identify abnormal situations or faults promptly, ensuring minimal disruption to services.
• Perform continuous performance checks on the network to proactively detect issues before they affect operations.

• Troubleshooting and Issue Resolution:

• Diagnose and resolve wireless network issues, such as packet loss, slow data transmission, or connection drops.
• Analyze configuration files, network traffic patterns, and use diagnostic tools to quickly restore services in case of network accidents.
• Ensure rapid issue resolution to minimize downtime and ensure seamless customer experience.

• Equipment Maintenance and Upkeep:

• Inspect, maintain, and upgrade Switch/Router/Firewall equipment to ensure their proper functioning.
• Perform routine checks and maintenance to keep equipment in good working condition, ensuring high availability and stability of network services.

• Issue and Risk Management:

• Handle daily issues and risk management progress, ensuring that the handling progress is reported internally and to customers.
• Ensure that issue resolution meets customer requirements and quality standards.

• Collaboration and Reporting:

• Collaborate with cross-functional teams to ensure that network performance remains optimal and any issues are quickly addressed.
• Provide regular reports on maintenance activities, troubleshooting progress, and customer feedback.

Business Skills:

• Carrier Network Operations:

• Familiarity with carrier commercial network operations and processes, ensuring compliance with industry standards and operational procedures.

• Wireless Communication Knowledge:

• In-depth understanding of wireless communication theory, including international standards and technical specifications related to wireless radio technology.
• Knowledge of wireless communication technologies like GSM, UMTS, LTE, and 5G is highly preferred.

• Troubleshooting Expertise:

• Ability to effectively diagnose and resolve network issues, with strong expertise in troubleshooting packet loss, slow data transmission, and network connection issues.

• Communication and Teamwork:

• Strong communication skills for efficient interaction with both internal teams and external customers.
• Proactive and collaborative attitude, ensuring that team objectives and customer needs are met efficiently.

Professional Knowledge:

• Education:

• Bachelor’s degree in Telecommunications, Computer Science, or a related field.

• Experience:

• At least 5 years of experience in network maintenance, specifically in the telecommunications industry.
• Solid experience with IP network monitoring, wireless networks, and troubleshooting.
• Familiarity with the O&M (Operations and Maintenance) process, troubleshooting, and problem reporting is essential.

• Technical Expertise:

• Experience with wireless network technologies, including GSM, UMTS, LTE, and 5G.
• Proficiency in network equipment maintenance, particularly Switches, Routers, and Firewalls.

• Certifications (Preferred):

• Relevant certifications in networking, such as CCNA, CCNP, or equivalent, are desirable.

• Language Skills:

• Fluent in English, with excellent written and verbal communication skills.

Additional Attributes for Success:

• Proactive Problem Solver:
• Ability to identify and resolve issues quickly, with a strong focus on minimizing service interruptions and downtime.
• Attention to Detail:
• Strong attention to detail in performing maintenance and troubleshooting tasks to ensure network performance is not compromised.
• Adaptability:
• Ability to adapt to new technologies and work in a fast-paced, dynamic environment.
• Customer Focused:
• Ability to manage customer relationships and ensure that their technical requirements are met with high-quality service delivery.

Growth and Development Opportunities:

• Career Progression:
• Opportunity to grow within Huawei’s global network services team and take on more senior roles in network operations and customer relationship management.
• Training and Certification:
• Access to continuous learning opportunities, including certifications and training on the latest technologies in telecommunications and network maintenance.
• Regional Exposure:
• Exposure to the telecom markets in Zambia and/or other Southern African countries, providing valuable experience in multi-country network operations.

Please note only candidates who meet the qualifying criteria and experience will be considered, should you not hear back from us within 14 days, please consider your application unsuccessful.

You may also share qualifying applications to [email protected]