Debt Collection Officer
Napsa | Lusaka
Napsa
Innovating the future of tech solutions in Zambia.
Job Description
Job Description
Debt Collection’s responsibility is to collect all debts arising from various asset classes to ensure that money owed to the Authority is recovered for reinvestment as members’ funds and contribute to the growth of the investment portfolio.
Key Responsibilities
- To prepare a debt collection operational plans aligned to the Authority Debt Collection Strategic Plan to ensure a well coordinated targeted system is in place to help meet set debt collection targets.
- To maintain debtors’ books to ensure that the debt status is accurate and latest .
- To prepare timely and accurate reports on age debt analysis to Manager Debt Collection for management decisions and information.
- To identify delinquent debts and take necessary action to ensure that such identified debts are recovered timeously.
- To update account status and database of debtors regularly and give regular reports to supervisor indicating a clean and updated database.
- Carry out regular reconciliations with property Managers , Real Estates and Finance Team to ensure accuracy and completeness in the transactions reflecting on the past due accounts
- To implement the closing off specific number of collection accounts each month according to the set and approved targets.
- To follow up with debtors and collect debts as per agreed repayments schedules and terms.
- Report address and contact details changes and maintain files for each debtors for easy retrieval of information and maintain up to date information to ensure effective follow ups and serving of legal documents
- To give supportive information and evidence in litigation cases against debtors that would lead to a successful litigation against such debtors.
- To follow legal requirements during debt collection assignments to avoid legal actions being taken against the Authority which may prove costly in terms of time and money to the Authority.
- To maintain security and confidentiality of the company and customer information.
Minimum Qualifications
- Grade 12 Certificate with 5 ‘O’ Levels with credit or better including Mathematics and English
- Degree in Economics, Law, Accounting/ Finance/ Business Administration or business related fields, or ACCA/CIMA or equivalent
Minimum Experience Required
- Not less than 4 years’ experience at a similar position in an organisation of similar size in Debt Collection or other relevant investments position.
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