Job Details

Job Description

Role Description

Fin360 Limited is seeking results-oriented Debt Collections Officers (2) to drive timely loan repayments in a fast-paced digital lending environment. The role requires proactive engagement with delinquent clients, negotiation of repayment plans, and effective use of digital platforms to manage collections efficiently.

Key Responsibilities

• Achieve monthly collections targets through timely and strategic follow-ups.
• Engage defaulters via phone, SMS, email, and field visits.
• Negotiate and structure practical repayment arrangements while maintaining a professional demeanor.
• Effectively manage the assigned credit portfolio and accurately update customer interactions and outcomes on digital platforms.
• Escalate unresolved or complex cases to management.
• Support process improvements and contribute to the collections strategy.

Minimum Qualifications

• Grade 12 with credits in English and Mathematics.
• Degree in Banking & Finance, Business Administration, Economics, or a related field.
• At least 1 year of debt collection experience, preferably in an NBFI or MFI environment.

Key Competencies

• Tech-Savvy – Proficient in digital tools, CRMs, and lending systems.
• Resilient – Maintains focus, persistence, and performance under pressure.
• Communicative – Skilled in negotiation and customer engagement.
• Professional – Handles sensitive matters with tact and integrity.
• Meticulous – Detail-oriented with strong accuracy in reporting.
• Collaborative – Works effectively across teams.
• Resourceful – Applies creative and practical approaches to recoveries.

What We Offer

A performance-driven work environment with growth opportunities, training, and a supportive team culture. This role suits professionals with a proven ability to recover debt through strategic, high-quality client interactions.

You may apply via LinkedIn or email your application to [email protected]

Attention: Ms. Mwila Nyirenda, HR & Admin Manager

Address: Fin360 Limited, Lusaka.