Job Details

Job Description

In line with our corporate priorities aimed at ensuring optimization of revenue collection and increased tax compliance on one hand and the need to effectively manage the numerous challenges and opportunities in the fast-changing business environment on the other, we are seeking highly motivated, result-oriented, well-qualified and experienced professionals to fill the following vacancy:

DEPUTY COMMISSIONER (SALARY GRADE ZRA02), 1 POSITION

1.0 PURPOSE

Reporting to the Commissioner Customs, the position will be responsible for providing strategic direction and management to the Customs Services Division’s Southern Region Offices and ensure prompt assessment and collection of all duties and taxes and ensures active enforcement to promote compliance.

2.0 KEY RESPONSIBILITIES

2.1 Management and Control:

2.1.1 Plans, coordinates, controls and manages a customs services region and ensure that the Division’s strategy and action plans are achieved; and

2.1.2 Planning and implementation of changes in the Division within operational requirements to meet priorities and improve revenue collection.

2.2 Revenue Collection:

2.2.1 Manage daily and monthly monitoring of actions for revenue collection and enforcement activities so that Division targets in the region are met;

2.2.2 Monitor revenue collection of all ports in the region and ensure accountability of revenue; and

2.2.3 Prepare progress briefs and reports on revenue collection
against targets and expound strategies to enhance performance at revenue meetings.

2.3 Revenue Strategy Implementation :

2.3.1 Supervise and coordinate operations, in an effective, efficient, responsive and professional manner, in accordance with the compliance strategy; and

2.3.2 Develops a strong strategic vision for the Stations in conjunction with Regional managers and other members of staff in the Division and translate this vision into day-to-day operational data driven realities for managers and staff.

2.4 Resource Management:

2.4.1 Manages and effectively supports the performance and personal development plans of staff under their charge to support
achievement of Divisional objectives as well as individual staff development;

2.4.2 Ensure that ZRA core corporate values are understood and demonstrated by customs staff; and

2.4.3 Ensure operational and project budgets are accurately established and successfully operated within the allocated amounts.

2.5 Service Management:

2.5.1 Establish and develop strong relationships with the assigned Operational Units on an individual and team basis, ensuring that effective levels of service are maintained in order to create and foster an environment which encourages quality, innovation and continuous improvement;

2.5.2 Develop and implement an effective compliance improvement plan that fosters long-term voluntary compliance; and

2.5.3 Establish and develop working relations with key stakeholders including with other border agencies.

2.6 Ensure that ZRA corporate values are understood and demonstrated by all staff in the designated unit.

3.0 REQUIREMENTS

3.1 Grade 12 School Certificate or General Certificate of Education (GCE) equivalent;

3.2 First Degree in any field;

3.3 Master’s Degree is a must for external candidates;

3.4 Minimum of eight (8) years post first degree qualifying experience in a tax administration environment. Out of the eight (8) years, at least four (4) years should be at Assistant Director level with demonstrable management experience;

3.5 Must have experience in imports/exports related work environment with managerial skills;

3.6 Must possess good knowledge of ZRA Customs and Excise Act and procedures; and

3.7 Awareness of high level of business awareness and international trade is required.

4.0 SKILLS AND ATTRIBUTES

4.1 Good understanding of the ZRA operations & divisional inter-linkages;

4.2 Understanding of the ZRA Taxpayer Charter & Administrative policies;

4.3 Appreciation of ZRA revenue targets and collection procedures;

4.4 Appreciation of ZRA Corporate Values;

4.5 Excellent Communication skills (written and oral) and negotiation skills;

4.6 Good interpersonal and teamwork skills;

4.7 Self-motivated and provides a powerful sense of purpose that energizes others;

4.8 Decisive, tenacious and results driven;

4.9 Tactful and diplomatic; strong interpersonal and influencing skills;

4.10 Ability to forge strong business relationships with diversified client groups; and

4.11 Excellent data analytical skills

Only candidates meeting the above role specifications and competencies should apply by enclosing a cover letter, their curriculum vitae and relevant professional and academic qualifications. The curriculum vitae should include candidates’ vital statistics, relevant work experience, contact phone number and email address and three (3) professional referees with their contact numbers and email addresses.

Kindly ensure that you attach only relevant copies of your professional and academic qualifications.

Applications should be addressed and reach the undersigned not later than Tuesday, 8th October, 2024 at 17:00 hours through the following email address, [email protected] .

THE COMMISSIONER GENERAL ZAMBIA REVENUE AUTHORITY
REVENUE HOUSE
P. O. BOX 35710
LUSAKA.