Job Details

Job Description

At Hollard Insurance Zambia, we are committed to creating and securing a better future by providing innovative insurance solutions and delivering exceptional service to our clients. As we continue to evolve with the digital landscape, we are looking for a dynamic and tech-savvy Digital Sales Officer to join our forward-thinking team.

This is an exciting opportunity for a results-driven individual who is passionate about technology, systems optimization, and data-driven decision-making. The ideal candidate will play a pivotal role in supporting our digital transformation efforts and strengthening client and partner engagement through efficient digital platforms.

Key Responsibilities

• System Administration: Oversee user onboarding, access management, and ongoing system support to ensure seamless functionality of our digital platforms.
• System Monitoring and Auditing: Conduct regular system audits and health checks to ensure optimal performance, security, and compliance with internal IT standards.
• User Training and Support: Facilitate training sessions for broker agents and back-office users to enhance digital literacy and system proficiency.
• Data Analytics and Reporting: Develop and manage business intelligence dashboards, and collaborate with HINT to implement the Data Maturity Framework for enhanced decision-making.
• Data Quality & Governance: Implement and execute strategies for maintaining high standards of data quality, governance, and regulatory compliance.
• Partner Relationship Management: Maintain and support technical operations with key partners such as CarVer, Gari, DPO, Tingg, Synkra, SWIFTANT, and Techleads, ensuring alignment with service expectations.
• Client Support via Infobip: Manage and resolve incoming client support tickets from website and WhatsApp channels using the Infobip platform.
• Digital Platform Reconciliation: Regularly reconcile transaction records from digital platforms with payment gateway data to ensure accuracy and financial accountability.
• Technical Support – RTSA: Provide integration and operational support related to the Road Transport and Safety Agency (RTSA) digital processes.
  Process Automation: Identify and implement automation opportunities to improve efficiency and reduce manual interventions.
• Regulatory Compliance and Reporting: Support internal and external reporting requirements and ensure adherence to all relevant compliance obligations.

Application Instructions
If you meet the above criteria and are ready to be part of a dynamic and digitally evolving insurance company, please submit your application along with your CV to [email protected] by 7th July 2025.