Job Details

Job Description

ABOUT THE COMPANY

Luapula Water Supply and Sanitation Company Limited (LpWSC) is a Commercial Water Utility Company incorporated under the Companies Act (Cap 388 of the Laws of Zambia) as a limited liability company (by shares) in December 2008. LpWSC was specifically established to provide water supply and sanitation services to all the people in all the Areas of Luapula Province (Urban and Rural areas). Operations of the Company began in 2009, and the Company is currently operating in Six (6) out of the Twelve (12) districts of the province, namely: Mansa, Samfya, Kawambwa, Mwense, Nchelenge, and Chienge districts. LpWSC now seeks to recruit high profile, self-motivated, innovative, honest, committed, adequately and appropriately experienced, dynamic, and skilled individual to fill the following position of District Manager

PURPOSE OF THE JOB

To plan, coordinate and manage the operations of the district in line with the Company’s mandate to ensure effective provision of water supply and sanitation services as well as to ensure that the district is commercially viable and provides excellent customer care services.

MAIN DUTIES AND RESPONSIBILITIES (PRINCIPAL ACCOUNTABILITIES)

1.Supply Water and provide Sanitation Services to customers in the district and in line with the Company Work Plans and in accordance with Service Level Guarantees and Agreements.
2.Supervise and prioritize commercial operations to ensure the district operates as a financially viability Business Unit that exceeds the set targets and minimum service guarantees.
Clean Water, Better Health
3.Prepares District Work Plans and Budgets for consolidation and approval and thereafter monitors the budget to ensure that District operations are kept within the approved budget.
4.Prepares and Implement District Work Plans according to agreed periodic targets, assigns work and monitors the work activities of subordinates in order to meet the set targets.
5.Implements the Planned Maintenance Program in the district in order to maintain all equipment, network and facilities which support continued service delivery and no down time.
6.Ensures excellent water quality to customers in the district in according with ZABS quality standards and NWASCO criteria.
7.Ensures excellent customer service by ensuring 95 percent of customer complaints and queries are resolved with service guarantee timelines and carries out customer care initiatives.
8.Sets the performance targets for subordinate staff in line with company targets, and supervises, motivates, disciplines staff in the district in order to achieve set objectives and targets
9.Ensures adherence to safety and health guidelines to ensure safe operating environment for all staff in the district.
10.Ensures that company property is maintained and preserved

QUALIFICATIONS AND EXPERIENCE

1. Grade 12 Certificate with a minimum of University-Entry Qualification Grades in Five (5) “O” levels, which must include Credits or Better in English and Mathematics.
2. First Degree in Engineering or Business Discipline, a First Degree in Civil Engineering will be an Added Advantage
3. Minimum of Five (5) years’ traceable Relevant Experience, with at least Three (3) of these Working Years in similar position.
4. A member of a relevant Professional Body / Institute
5. Valid and Clean SADC Driver’s License
OTHER COMPETENCIES / SKILLS / ATTRIBUTES
Clean Water, Better Health
1. Excellent Strategic/Business planning skills
2. Highly developed leadership qualities
3. Excellent supervisory skills
4. Excellent Oral and written communications skills
5. Good command of ICT literate
6. Outstandin…