Job Details

Job Description

Overview

We are recruiting!

Our client in Lusaka is looking for an Ecosystems Coordinator to join their team for a job vacancy within the NGO industry.

To apply or for information follow the link below.

The job

The Ecosystem Coordinator will work closely with all actors across Tiko Ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors.

In this role, you’ll be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You’ll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure that work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and use of applications. You have brilliant interpersonal skills and are able to work well in a team. You’re a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in Lusaka (mandatory). Please note that applicants from other locations will be declined.
• 2+ years of experience in community development and public health programs (SRH).
• Degree in Social Science, Public Health, Community Development, or a related field preferred.
• Approachable and works well in a team.
• Experience with Salesforce is a plus.