Job Details

Job Description

The Engineer (L2) is an engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.

Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.

The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.

The Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.

Academic qualifications and certifications:

-Bachelor’s degree or equivalent in Information Technology or Computing or related
-Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5
-CCNP- Security or Enterprise (SD-WAN Skills/experience)
-Fortinet Certified Professional – Network Security (minimum) [Fortinet Certified Solutions Expert – preferred]
-ITIL V4