Job Details

Job Description

Gloria Inn Hotel Zambia Limited, an esteemed establishment renowned for its commitment to excellence in hospitality, is currently seeking a dynamic and experienced Food and Beverage Manager to join our team. Located in the vibrant city of Ndola, Zambia, our hotel is dedicated to providing unparalleled service and unforgettable experiences to our guests.

Position: Food and Beverage Manager
Minimum Experience: 4 years in a hotel or fine dining restaurant
Education: Diploma or degree in hotel management or any related discipline

Key Responsibilities:

1. Oversee all aspects of food and beverage operations including menu planning, quality control, inventory management, staff supervision, customer service, regulatory compliance, financial management, and event management
2. Collaborate with the culinary team to create innovative menus and ensure consistent quality.
3. Maintain inventory levels, monitor stock rotation, and minimize waste.
4. Lead and motivate staff, providing guidance and support to ensure high performance.
5. Uphold standards of service excellence and ensure customer satisfaction.
6. Ensure compliance with health, safety, and sanitation regulations.
7. Manage financial aspects of the department, including budgeting and cost control.

Supervisory Responsibilities:

1. Provide staff leadership, training, and development opportunities.
2. Conduct performance evaluations and implement corrective actions as needed.
3. Resolve any issues or conflicts that may arise among team members.

Education and Experience Required:

1. Full Grade 12 certificate.
2. Diploma or degree in hotel management, business, or related field.
3. Minimum of 4 years of experience in a similar role, preferably in a hotel or upscale restaurant.
4. Strong understanding of industry trends.

Knowledge and Skills Required:

1. Leadership abilities with a focus on team building and motivation
2. Excellent communication skills.
3. High emotional intelligence and the ability to connect with diverse personalities.
4. Customer-focused mindset with a passion for delivering exceptional service.
5. Critical thinking and problem-solving skills.
6. Financial acumen with the ability to manage budgets and analyze financial data.
7. Adaptability to thrive in a fast-paced, ever-changing environment.

How to Apply:
Interested candidates who meet the above requirements are invited to submit their Cover letter along with a detailed resume and copies of Qualifications in PDF FORMAT ONLY, CV must indicate relevant experience, qualifications, and contact information for at least three verifiable references. Please send your application via email to [email protected] with the subject line “Food and Beverage Manager Application – [Your Name]”.

Join us at Gloria Inn Hotel Zambia Limited and be a part of a dynamic team dedicated to delivering exceptional hospitality experiences. We look forward to welcoming passionate individuals who share our commitment to excellence.

Application Deadline: 21 March 2024

Gloria Inn Hotel Zambia Limited is an equal opportunity employer. We appreciate all applications, but only candidates selected for an interview will be contacted.