Job Details

Job Description

At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.

Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.

Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.

Job description:

PURPOSE

To effectively manage the front office in order to offer an exemplary service to patrons of Inyati guestrooms.

KEY RESPONSIBILITIES

• Receive clients and ensure all is aligned to respect bookings
• Create a clean, organized and positive office atmosphere at front office
• Respond to queries from booked clients and escalated to respective sections within departments, ensure all is documented and follow-up from time to time for closure.
• Attend to phone, take messages, and redirect calls to appropriate offices.
• Maintain electronic and physical contracts, invoices and receipts archives or register
• Organize and maintain files and records in public folders, dashboards; update when necessary
• Manage viability of Pilot system and related IT matters such as licenses
• Ensure all compliance documents are up to date
• Create and maintain updated documents and spreadsheets as guided by supervisor
• Oversee sorting and distribution of incoming mail,
• Ensure office equipment, such as Pilot, photocopier, printers, etc. are in sound condition
• Record meeting minutes and dictations, share and store in public folder archives
• Ensure all contracts are up to date.
• Manage procurements and receipts of materials and ensure all delivery and issues are updated into inventory control register
• Track all daily booking, ensure clarity and seamless operation

QUALIFICATIONS

• Minimum Grade Twelve (12)
• Minimum of a diploma in business administration, hospitality, and IT
• Hospitality related certification added advantage

EXPERIENCE

• Minimum 2 years’ experience in hospitality industry in similar role an added advantage
• Pilot or related POS added advantage
• Experienced in Microsoft suite.

BEHAVIOURAL TRAITS

• Hard working
• Dedicated
• Team Player
• Organized
• Outgoing personality
• Attentive to detail

OPERATIONAL REQUIREMENTS

• Good customer service skills
• Team player
• Sober character