Job Details

Job Description

A reputable institution in the hospitality industry is seeking to employ front desk operators on full time basis.

Job Summary

As Front Desk Operators you will be responsible for welcoming guests, handling inquiries, ensuring smooth operations and Processing payments among many other duties.

Key Responsibilities:

• Welcoming and greeting guests in a friendly and professional manner.
• Coordinating with other departments for smooth operations.
• Providing accurate information about the products and services offered.
• Processing payments, issue invoices, and manage cash/card transactions.
• Ensuring compliance with company policies and systems.
• Maintaining a clean and organized front desk area.
• Addressing guest concerns and resolving issues promptly.

Minimum Requirements:

• Diploma/Degree in Business Administration, Hospitality Management, or in any related field Certified by Zambian Qualifications Authority (ZQA)
• 2 years proven experience in an administrative role or front desk
• operations within the hospitality industry.
• Strong organizational and multitasking skills.
• Strong problem-solving abilities and attention to detail.
• Excellent Interpersonal Skills.
• Proficiency in Microsoft Office.
• Ability to work flexible shifts, including evenings, weekends, and holidays.

Interested candidates should send their CV and Credentials with the subject line of the position you are applying for to [email protected] . Only shortlisted candidates will be contacted.