Job Details

Job Description

Job Specification: Front Office Admin Assistant

Administrative responsibilities

Track, update and pursue cash and account clientele including Expected Payments, Tax Exemptions, Deposits and Pending Bills.
Management of Maintenance and filing of all Front of House documentation, including both active and archived folders.
Updating monthly statements accordingly – reporting directly to management.
Ensure all account records are managed meticulously and maintained up to date.
Handle and oblige by billing procedures & protocols to ensure that clientele is provided with an accurate reading of the services provided.
– Input into reservations, room rates, the drawing of quotations and relevant follow-ups to clients.
– Controlling and servicing all corporate events for conference clients, handling conference facilitators and monitoring that all delegates are delighted with the services provided.
Establish and maintain exceptional relationships with clients, improving communication between customers and the Hotel.
Managing our online reservations system to ensure that all reservations are prepared and catered for on a timely manner.