Job Details

Job Description

Job Details

We are seeking young, energetic interns to support our Front Office department. This role will serve as a key link between the institution and our clients, with responsibilities including the timely management of loan sales and collections. The position reports directly to the Branch Manager and will be based at one of our branches in Kitwe, Mufulira, Chambishi, Chililabombwe, or Kalumbila.

Positions : Two (2)

Job Responsibilities

• Proactively promote and cross-sell Fincred Finance’s products and services.
• Apply sound commercial judgment to effectively resolve issues in line with the company’s credit policy, sales strategy, and other established policies.
• Oversee key performance drivers, ensuring strong sales and profitability across various products and distribution channels.
• Ensure that client records are captured correctly in the system and are perfectly filed.
• Work closely with senior management and other supervisors to develop effective outreach strategies and identify cost-efficient platforms for market penetration.
• Actively contribute towards branch weekly targets in terms of disbursements, collections and arrears management.
• Following up on defaulting customers and keeping record of all communications.
• Ensure that the front office and customer service areas are well-maintained to support security, promote efficient and professional service delivery, and uphold the company’s image.

Skills

• Independent self-starter
• Good communication skills
• Ability to work as part of a team or individually on a project
• Ability to work well under pressure
• Integrity is key
• Development skills

Qualifications

• Grade 12 school certificate with 5 credits or better
• Diploma/ Degree in Banking and Finance, Accounting, Marketing, Business Management or related field.
• Work experience in a Financial Institution is an added advantage

Should you be interested in applying for this role, please submit your detailed CV, copies of relevant qualifications, relevant professional accreditation, registrations and ID/Passport to [email protected].

The subject of your email should read: APPLICATION: FRONT OFFICE INTERN , respectively.

Should you not hear from us within 1 week after the closing date, please accept that your application was unsuccessful.