Job Details

Job Description

Job Description:

We are looking for a hands-on and experienced General Manager to lead the operations of our travel agency. This role requires someone with strong leadership, sales, and operational skills to manage the day-to-day business and drive growth. The successful candidate must have a solid understanding of the Zambian travel industry and a proven ability to deliver excellent customer service.

Key Responsibilities:

• Oversee daily operations of the travel agency, ensuring smooth service delivery.
• Lead corporate travel sales and participate in tender bids for travel management contracts.
• Build and maintain strong relationships with airlines, embassies, hotels, and clients.
• Handle travel bookings, quotations, and itinerary planning where necessary.
• Monitor sales performance, manage budgets, and ensure profitability.
• Supervise and support a small team of travel consultants and support staff.
• Ensure effective use of GDS platforms (e.g. Galileo or Amadeus) and maintain up-to-date travel knowledge.
• Stay informed about visa requirements, travel restrictions, and insurance options.

Requirements:

• Diploma or Degree in Travel & Tourism, Business Administration, or a related field.
• Minimum of 5 years’ experience in the travel industry, with at least 2 years in a leadership role.
• Proficiency in GDS platforms such as Galileo or Amadeus.
• Experience in corporate travel services and tender processes.
• Strong organizational, financial management, and customer service skills.
• Ability to work in a small team and take initiative in driving business growth.

How to Apply: If you believe you are the ideal person we are looking for, please submit your Cover letter and Curriculum Vitae (CV).

Please send your applications to the email below:

[email protected]