Job Details

Job Description

ROLE PURPOSE

Responsible to supervise the Operations SVC shifts to ensure that the inbound or outbound material is delivered or collected and processed according to network standards. Also ensure that the GIMS and Global SOP procedures are followed consistently. Manage the station in the absence of the Operations Manager from time to time

KEY RESPONSIBILITIES

Responsible for road operations from the stations to gateway and vice versa

Ensure that all schedules are adhered to in accordance with network and station requirements and continuously

monitored

Ensure that NMIV is updated within 15 minutes on arrival or departure

To develop contingency plans for existing and future routes to ensure that in case of emergency a minimum level of service can be provided

Ensure key risks are identified, communicated, understood, evaluated, prioritised and acted upon

Ensure that any risks are communicated to management and security

This process must be ongoing, thorough and highly visible to key stakeholders

Deliver outstanding leadership and motivation through:

Appraisals

One on One’s

Coaching

Manage inbound and outbound, domestic and international sorting and bagging, ensuring these processes are executed

safely, timely, accurately and in conformance with civil aviation, safety, airport and internal DHL security regulations

Ensure that no prohibited or restricted goods are presented for transport without prior arrangement and authorisation

Ensure all necessary paperwork and information is accurately provided

Ensure that all bags / containers presented are sound for transport and clearly and correctly identified / labelled

Ensure that handling unit ID and checkpoint information is created / captured accurately and timely, and is made available

to the network

Ensure that all inbound shipments are scanned according to the checkpoint business reference guide and processed accurately and timeously

Supervise the sorting into the correct courier routes, and scanning of facility checkpoints

Scan any Missorts immediately and prepare and process for soonest possible transfer back to the Gateway

Update NMIV within 15 minutes on arrival and departure of Trunker movement

Check all on hold cages (COD & AD) to ensure any shipments that should go out on next delivery cycle are sorted to the

various routes. Ensure that shipments are scanned out of HMS where necessary

Try to resolve any Bad Address shipments before the couriers leave for the next delivery cycle to ensure the best RDD

performance

Ensure that any “red dollar” sign shipments are scanned HP and then into the appropriate HIC inventory location

Ensure that any shipments that do not go out on delivery receive the appropriate Incident checkpoint (HP, BA, CC, AD, OH

– missing pieces)

Monitor delivery performance by ensuring that all couriers leave on time and constant checking of route performance

through appropriate DHL systems

Ensure that checks are done when the couriers return to confirm that all collections were made by using appropriate

Debrief program/system

Responsible for arranging for all shipments received by reception to be processed

Oversee the outbound processing procedures and assist where necessary

Ensure that all On Route Undeliverables (ORU’s) are scanned into HMS or get CI checkpoint if it will go out on delivery the

next day

Ensure that security and dangerous goods checks are properly carried out and holding back any shipments that do not

conform to requirements

Ensure that any Denied Parties flagged shipments are placed On Hold and receive the appropriate checkpoint

Ensure that all High Value shipments and Repair/Return shipments are segregated and labelled according to specific

requirements. Such shipments are to be pre-alerted to the Gateway Management and must receive an ST checkpoint with

relevant comment

Process all outbound material, meeting the relevant cut off times as agreed with the Gateway

Check if all outbound shipments have received the appropriate checkpoints (RW, PL, IA, CI or ST)

Process all material as per the Global SOP standards

Check appropriate reports using DHL systems (Advance QCC, eCase, Advance

Responsible to liaise with the Security and Risk manager to ensure a secure environment for staff, visitors, shipments,

customers, assets, facilities and information

Ensure that all staff are using their own LDAP login and alarm system codes

Ensure that any security incidents are reported to management and security manager immediately

Ensure that all staff and people entering the station have valid DHL ID cards displayed and visitors are accompanied by

security

Manage the accurate and timely capture of information (primarily shipment and checkpoint information and images) and

make available to the network, customs, and other entities with information as required

Ensure Operations Performance is immediately advised of all and any pertinent information where service is impacted

Ensure key performance indicators, targets, progress against targets are consistently visible to the business unit and the

wider business

Provide weekly feedback on Operation KPI’s and provide action plans to improve

Experience Required

Proven track record of managing risk

Proven track record of driving performance through performance management frameworks

Proven track record of serving internal and external customers & managing teams

Excellent Written & Verbal Communication skills

Operational Knowledge of Operations Scorecard and Global SOP

Good working knowledge of OHASA & Global SOP

Education

Bachelor Degree/Diploma In a related field

Good knowledge of DHL Operations systems

Valid driver’s license (Class C) – 2 years of driving experience

Excellent Written & Verbal Communication skills

3 to 2 years in a similar role