Job Details

Job Description

LanjiZ Management Consultants assist business scale up by concentrating on their core businesses and leave the management of Resources to us! Our services include Recruitment, Training (L&D) Advisory Services and Business Process Outsourcing. Follow us on LinkedIn and facebook.

Our client in the hospitality Industry based in Lusaka seeks the services of a Guest House Supervisor. Share with your contacts – Lets connect somebody who has what it takes to a job of their dreams!

Job Summary:
The Guest House Supervisor ensures smooth daily operations, overseeing kitchen, laundry, and housekeeping staff to maintain high standards of cleanliness, food quality, and guest satisfaction. This role involves staff supervision, inventory management, and ensuring compliance with hygiene and safety regulations.

Key Responsibilities:

Staff Supervision & Training:

• Supervise and coordinate the work of cooks, laundry attendants, and housekeeping staff.
• Assign daily tasks, monitor performance, and provide guidance.
• Conduct training for new staff on guest house procedures (cleaning, laundry, food prep).
• Address performance issues and report to management.

Kitchen & Laundry Oversight:

• Ensure meals are prepared on time, hygienically, and meet quality standards.
• Monitor kitchen cleanliness, food storage, and waste management.
• Oversee laundry operations, ensuring linens/guest clothes are cleaned and handled properly.
• Inspect laundry equipment maintenance and report malfunctions.

Inventory & Supplies Management:

• Track stock levels of food, cleaning supplies, and laundry detergents.
• Place orders with suppliers as needed (within budget).
• Minimize waste and control operational costs.

Guest Service & Quality Control:

• Ensure guest rooms, dining, and laundry services meet expectations.
• Handle guest complaints or special requests related to housekeeping/meals.
• Conduct routine inspections of rooms, kitchen, and laundry areas.

Administrative Duties:

• Prepare work schedules and ensure adequate staffing.
• Maintain records (inventory logs, staff attendance, incident reports).
• Report maintenance issues to management promptly.

Qualifications & Skills:

• Diploma or Higher Certificate in Hotel Management, Hospitality Business, or related field.
• Previous supervisory experience in hospitality (guest house, hotel, or similar). Knowledge of housekeeping, laundry, and basic kitchen operations.
• Strong leadership, problem-solving, and communication skills.
• Ability to multitask and work under pressure.
• Familiarity with health, safety, and hygiene regulations.
• Basic computer skills (for inventory/record-keeping).

Right candidate for the role? Please send your application to  with the subject line reading as “Guest House Supervisor”.