Head Customer Service
Zamtel | Lusaka
Zamtel
Innovating the future of tech solutions in Zambia.
Job Description
Job Listings
| Title: | Head Customer Service |
| Closing Date: | 28/04/2025 |
| OVERALL PURPOSE | |
| Responsible for managing exceptional customer service through policies and procedures and oversee the customer service provided by the customer service teams internal and or external | |
| JOB SPECIFICATION | |
| Minimum Qualifications: | Degree in Business Administration / Marketing or related field |
| Professional Registration: | ZIM |
| Minimum Experience: | 8 Years working experience in a customer service |
| Key Skills: | Knowledge of Customer Relationship Management systems |
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