PremierCredit is Zambia’s leading and fastest growing International financial technology (fintech) company operating in emerging markets in Southern Africa. The company operates an online microlending and Investment platform for small businesses and individuals, making financial services inclusive, accessible, and affordable.
As part of our expansion plan, we are inviting applications from suitably qualified, experienced, ambitious, self-motivated individuals to apply for the position of Head Digital Channels & Agency Banking.
JOB BRIEF
The Head Digital Channels and Agency Banking is a senior leadership role responsible for developing, implementing, and managing the fintech’s digital channels, including mobile banking, agency banking, and microinsurance platforms. The role is crucial in driving digital transformation, enhancing customer experience, and expanding financial inclusion through innovative solutions. This position reports directly to the Chief Executive Officer (CEO) or Chief Operating Officer (COO) and collaborates with various departments to ensure seamless integration of digital services across the organization.
Key Duties and Responsibilities
-
Strategic Leadership:
-
Develop and execute the digital channels and agency banking strategy aligned with the company’s overall goals.
-
Identify market trends and customer needs to innovate and improve digital banking services and microinsurance offerings.
-
Drive the expansion of agency banking networks to increase accessibility in underserved areas.
-
Product Development and Management:
-
Oversee the design, development, and deployment of digital banking products, including mobile banking apps, online platforms, and agency banking services.
-
Lead the integration of microinsurance products into the digital and agency banking ecosystem.
-
Ensure that all digital products are user-friendly, secure, and compliant with regulatory requirements.
-
Operational Management:
-
Manage the daily operations of digital channels and agency banking networks, ensuring high performance, uptime, and customer satisfaction.
-
Collaborate with IT, product development, and customer service teams to optimize digital banking operations.
-
Monitor and analyze performance metrics, making data-driven decisions to enhance services and achieve growth targets.
-
Partnerships and Stakeholder Engagement:
-
Establish and maintain relationships with external partners, including technology providers, financial institutions, and regulatory bodies.
-
Negotiate and manage contracts with agency banking partners and digital service providers.
-
Represent the company in industry forums, conferences, and meetings related to digital banking and financial inclusion.
REQUIREMENTS
-
Bachelor’s degree in Business, Finance, Information Technology, or a related field. An MBA or other advanced degrees are preferred.
-
Minimum of 8-10 years of experience in digital banking, fintech, or financial services, with at least 5 years in a leadership role.
-
Strong knowledge of digital banking technologies, agency banking models, and microinsurance products.
-
Proven track record in managing digital transformation projects and driving financial inclusion initiatives.
-
Excellent strategic thinking, problem-solving, and decision-making abilities.
-
Strong communication, negotiation, and stakeholder management skills.
-
Experience in regulatory compliance and risk management within the financial sector.
-
Ability to lead and inspire a diverse team in a fast-paced, dynamic environment.
Key Competencies:
-
Digital Innovation:
Ability to innovate and implement cutting-edge digital banking solutions that enhance customer experience and drive growth.
-
Leadership:
Strong leadership skills with the ability to manage and motivate cross-functional teams.
-
Analytical Thinking:
Proficiency in data analysis to drive insights and make informed decisions.
-
Customer Focus:
Commitment to delivering high-quality services that meet customer needs and expectations.
-
Risk Management:
Expertise in identifying and mitigating risks associated with digital channels and agency banking operations.
-
Work Environment:
-
Location:
This role may be based at the company’s headquarters with frequent travel to regional offices and agency banking locations.
-
Working Conditions:
Fast-paced, dynamic work environment with a focus on digital transformation and innovation in financial services.
HOW TO APPLY
Applications, consisting of your
cover letter and CV
only
in a single document, should be sent to
jobs@premiercredit.co.zm
. Copies of
certificates
need NOT
be attached.
Closing date for accepting applications is Wednesday,
21
st
August, 2024
* Note
: Only shortlisted candidates will be contacted.
