Job Details

Access Bank Zambia is looking for a suitably qualified, vibrant, self-motivated individual to fill the position below under the Retail, Digital & Business Banking Department.

Job Title: Head of Emerging & Business Banking

Reports to: Country Head of Retail, Digital & Business Banking

Location: Head Office, Lusaka

Department: Retail, Digital & Business Banking

PURPOSE OF THE JOB

The Head of Emerging and Business Banking will be responsible for developing and executing the strategic plan for the Emerging and Business Banking division. This role involves leading the Emerging and Business Banking team, driving business growth, ensuring excellent customer service, and managing risk and compliance. The Head of Emerging and Business Banking will focus on enhancing the bank’s market position among SMEs, delivering tailored financial solutions, and contributing to the bank’s overall profitability.

• Develop and implement the Emerging and Business Banking strategy in alignment with the bank’s overall business objectives.
• Identify new market opportunities and innovative product offerings to attract and retain Emerging and Business Banking clients into objectives
• Monitor market trends, competitor activities, and regulatory changes to adjust strategies accordingly.
• Drive growth in the Emerging and Business Banking portfolio through acquisition of new clients and expansion of existing relationships.
• Oversee the development of products and services tailored to the needs of SMEs, including loans, trade finance, cash management, and advisory services.
• Build and maintain strong relationships with key stakeholders, including government agencies, industry associations, and business networks.
• Ensure the delivery of high-quality customer service and the implementation of customer-centric solutions.
• Ensure that all Emerging and Business Banking activities comply with internal policies, legal requirements, and regulatory standards.
• Collaborate with the risk management team to maintain a balanced risk portfolio, including effective credit risk assessment and monitoring.
• Implement risk mitigation strategies and ensure the early identification and resolution of potential risks.
• Lead, mentor, and develop a high-performing Emerging and Business Banking team.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field. Additionally, MBA or relevant postgraduate qualification is preferred.
• A minimum of 10 years of experience in banking, with significant exposure to SME banking or business banking.
• Proven track record of successfully leading and growing an SME banking division or similar business unit.
• Experience in managing teams and delivering results in a highly competitive market.

Applications and CVs should be emailed to: [email protected] not later than 6th September 2024

*Only shortlisted candidates will be contacted.