Job Details

Job Description

The Head of Payments Operations is a senior country role responsible for managing the daily operations for Citi Zambia, consisting of multiple teams in multiple geographies performing related tasks. The overall objective is to ensure seamless, risk free, consistent execution of daily operations processes while managing internal stakeholders, regulators and clients.

Responsibilities:

This role title is Head Payment Operations and will be responsible, over and above country objectives, for ensuring client payment and receivables scorecard objectives and client needs are met – including;

• Managing the end-to-end payment process which includes payment initiation, any payment document vetting/purpose of payment declarations, regulatory reporting and reconciliations
• Through a comprehensive right placement strategy ensure work is completed at the appropriate risk, cost and quality
• To ensure transactions are processed consistently, in a compliant manner, accurately and on time
• Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
• Ensure transactions are processed accurately and on time in coordination with the various outsourced processing teams
• Ensure technology capability is fit for purpose and manual touch points and straight through processing rates are in line with market and Citi norms
• Initiate programs to manage out payment processing exceptions
• Actively participate in the development of scalable business and client solutions, ensuring client solutions and capabilities have strong foundations in implementation simplicity, STP processing, risk profile and self-servicing
• Remain current and involved in payment and receivable market constructs and group offerings to leverage best practices and standards for home market.
• Accountable for establishing and regularly testing the effectiveness of the risk and control disciplines for all processes
• Manage all aspects of Operational governance
• Contribute to the objectives of the entire function and Zambia branch
• Re-engineer and redesign processes to ensure efficiency
• Submit the recommendations for process re-design
• Key contact for regulators to cover operational activities and control environment.
• Represent Citi and Payments Operational unit at senior and regulatory forums
• Execute Regulatory advocacy on behalf of Citi Bank in appropriate forums
• Ensure requirements for regulatory change, remediation, automation and other projects are documented and enabled

Knowledge/Experience:

• Significant experience in Financial Services
• Strong understanding of Transactional Banking Products, Zambia payment and operations landscape
• Demonstrated skills in senior position and banking operations.
• Proven ability to establish and maintain business partnerships and client relationships.
• Experience analysing client requirements and developing suitable, cost-effective solutions

Competencies:

• Client Centric
• Proactive in managing clients and support team
• Leader of Self and others
• Strong Execution Skills
• Strong Risk and Control Mindset
• Ability to drive change and implement sustainable processes
• Effective English verbal and written communication

Qualifications:

• Relevant experience in a related senior Banking Operations role with experience in operations, payments and management

Education:

• Bachelor’s/University degree
• Master’s degree preferred