Head Operations

Hollard Insurance • Accounting & Finance Jobs • Lusaka • 7 months ago

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Closing Date	2024/08/30
Reference Number	HOL220429-4
Job Title	Head: Operations (Zambia, Lusaka)
Business Unit	Hollard International
Department	Operations
Job Family	Operations – incuding Claims, Policy Servicing, Underwriting and Retentions
Job Type Classification	Permanent
Reporting To	CEO
Number of Positions	1
Location – Town / City	Lusaka
Location – Province	Other
Location – Country	Zambia
Job Advert Summary	Hello…an exciting new opportunity has just become available in our HINT, Life Operations area. We are looking to recruit a Head of Operations. This role is based in Zambia, Lusaka. *Applicants must be Zambian nationals or have legal status to work for a Zambia based company. To support the strategic goals of the Hollard Life Zambia by ensuring systems, processes and efficiency models are implemented; through innovative solutions. Formulate and deliver operations strategy in line with Zambia Life operating model Drive operational excellence in the Zambia Life value chain Drive towards lowest possible renewal cost per policy Continuously improve business processes and operational efficiencies Ensure overall efficient running of the Zambia Life administrative departments Critical analysis and interpretation of business requirements to optimize resources Responsible for reviewing and maintaining service level agreements with suppliers Implement best practice principles in people management and development Manage maintenance costs Develop operational capability to handle different types of schemes and products Effectively implement continuous improvement initiatives Manage customer compliments and complaints
Required Knowledge and Experience	Minimum 5 years’ experience in Insurance Industry in similar role will be an added advantage General business acumen Life insurance and distribution industry knowledge and experience Good working knowledge of the Insurance Act. Good report writing and presentation skills. Ability to work in a deadline-driven environment. Good communication skills. Attention to detail. Demonstrate strong entrepreneurial skills and the ability to unlock sales and production. Cost Management and control Demonstrate responsible behaviour with regards to cost containment. Be able to make informed decisions re cost to facilitate growth Leadership and energy Good creative skills Good market and industry knowledge Value driven behavior Good organization and communication skills Risk management knowledge Structural and analytical thinker Compliance knowledge: Knowledge of relevant laws and regulations Ethical behaviour Corporate governance knowledge Communication and leadership skills to engage with Board members Organization skills Presentation skills Good verbal and written communication A combination of initiation and integration skills Resourcer Completer finisher Strong management skills Analytical Organisational skills Excellent interpersonal skills Process oriented Results and action oriented *Applicants must be Zambian nationals or have a legal status to work for a Zambia based company.
Educational Requirements	Grade 12 Certificate and or O Levels Business Studies degree or equivalent thereof Appropriate post graduate qualification