Help Desk Technician at OneZambia

Job Description

Job Description:

OneZambia is seeking a Help Desk Technician to provide technical support and assistance to users. The Help Desk Technician will troubleshoot and resolve IT issues to ensure smooth and efficient operations.

Key Responsibilities:

Provide first-line technical support to users for hardware, software, and network issues
Troubleshoot and resolve technical problems via phone, email, or remote assistance
Document and track support requests and resolutions
Assist with the installation and configuration of IT equipment and software
Maintain and update IT knowledge base and documentation

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or related field
Proven experience as a Help Desk Technician or similar role
Strong technical troubleshooting and customer service skills
Excellent communication and problem-solving abilities
Proficiency in help desk software and MS Office