Help Desk Technician

Job Description

Job Description:
Sesame is looking for a Help Desk Technician to provide technical support and troubleshooting assistance to end-users. The Help Desk Technician will play a key role in resolving IT-related issues and ensuring smooth daily operations for employees.

Key Responsibilities:

Provide first-line support to employees regarding hardware, software, and network issues.
Troubleshoot and resolve technical problems, either remotely or on-site.
Assist with the installation and configuration of software and hardware.
Maintain and update IT support documentation.
Escalate unresolved issues to senior IT staff.

Requirements:

Strong technical knowledge of IT systems and troubleshooting.
Excellent customer service and communication skills.
Ability to diagnose and resolve IT issues quickly.

Education:

A minimum of Grade 12 (Secondary School Certificate).
Certification in IT support or a related field (e.g., CompTIA A+).

Skills:

Proficiency in supporting Windows and macOS environments.
Familiarity with IT support tools and ticketing systems.

Experience:

At least 1-2 years of experience in a technical support or help desk role.