Job Details

Job Description

The Lusaka South Multi-Facility Economic Zone Limited , a member of the Industrial Development Corporation Group of Companies seeks to employ competent and qualified individuals in the following positions.

4.0 HOSTESS (4 POSITIONS)

Identification

Job Title : Hostess

Reporting to : Administration Officer

Department : Human Resource & Administration

Job Purpose

To greet customers, market the LS-MFEZ Express Bus and LS-MFEZ, ensure each passenger environment is clean, provision of beverages onboard, replenishment of beverages, provision of and replenishment of LS-MFEZ marketing material, directing passengers where to purchase prepaid tickets/cards/etc.

MARKETING

• The hostess will ensure that passengers are informed of the route that the express bus takes, where to purchase tickets/cards, the modes of payment, general knowledge about the LSMFEZ, etc

CUSTOMER DATA COLLECTION

• The hostess will be responsible for the collection of contact details of passengers for dispensation of marketing messages and prompts to encourage the passengers to board the bus in future.

CLEANLINESS

• The hostess will ensure that the environment on board is clean and in good condition for passengers who board the bus.
• He/she will ensure that any garbage materials left on board are disposed of in a proper manner.

REFRESHMENT PROVISION

• The hostess will ensure that each passenger is offered one beverage per trip, he/she will also be responsible for the replenishment of beverages onboard.

PASSENGER PAYMENTS

• Ensure that e-payments system is functional and that each passenger boarding the bus makes payment via the e-payments system installed on the bus.

Minimum Required Qualifications & Experience:

• a) Full Grade 12 Certificate
• b) Certificate in Marketing/Public Relations/Business Administration
• c) 2 years post qualifying experience particularly in customer care

• a) Customer service skills
• b) Communication skills
• c) Interpersonal skills
• d) Time management skills

Candidates who meet the specified requirements are encouraged to apply by submitting their application together with an updated Curriculum Vitae, copy of National Registration Card and certified copies of academic and professional certificates as a single document to [email protected] not later than Wednesday 20th September 2024 .

Lusaka South Multi Facility Economic Zone is committed to providing equal employment opportunities without discrimination on basis of colour, tribe, race, religion, belief, gender, disability, marital status and ethnicity.

All applications should be addressed to:

The Managing Director
Lusaka South Multi Facility Economic Zone
Plot F10723, Chifwema Road,
LUSAKA