Job Details

Job Description

We are looking for a proactive, detail-oriented, and guest-focused Housekeeping Manager to lead our Housekeeping Department at Grand Palace Hotel in Lusaka, Zambia.

In this pivotal role, you will oversee all aspects of cleanliness, staff training, scheduling, and inventory management to ensure our guests enjoy immaculate rooms and public areas every day.

Position Overview
As Housekeeping Manager, you will:

• Lead, inspire, and develop a high-performing team of housekeeping and laundry attendants.
• Establish and maintain efficient standard operating procedures (SOPs) and shift rotas.
• Ensure every guest room and public area meets—or exceeds—our company’s sanitation, safety, comfort, and aesthetic standards.
• Collaborate closely with Front Office, Accounts, and Purchasing to manage inventories, room readiness, and supplier relationships.
• Actively participate in room-wellness inspections alongside the General Manager to safeguard guest satisfaction.

Key Responsibilities

• Ensure rooms are made up according to company standards and pre-arrival lists are delivered promptly to Front Office.
• Gather arrival and departure reports; prepare group rooming lists.
• Handle and resolve guest complaints swiftly and professionally.
• Verify all billing, routing, and credit‐policy instructions are correctly applied to guest files.
• Maintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
• Work with Accounts and the General Store to organize inventories of fixed assets.
• Assist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
• Prepare regular management reports on housekeeping performance, supply usage, and staffing metrics.
• Participate in cross-departmental meetings to align on occupancy forecasts, special events, and wellness initiatives.
• Maintain par stock of linens, uniforms, guest amenities, and cleaning supplies.
• Work with Accounts and the General Store to organize inventories of fixed assets.
• Assist Purchasing in vetting and selecting reliable suppliers for housekeeping-related goods.
• Recruit, train, and evaluate housekeeping and laundry staff; recommend promotions and transfers.
• Organize on-the-job training sessions and measure their effectiveness.
• Conduct regular staff briefings to reinforce health, safety, and company policies, and to foster team spirit.
• Develop, implement, and refine SOPs for cleaning, pest eradication, and maintenance reporting.
• Draw up and manage shift rotas, ensuring optimal coverage during high occupancy and “walk”-risk periods.
• Perform daily inspections of guest rooms, public areas, and back-of-house sections; coordinate repairs and routine maintenance.

Benefits & Remuneration

• Competitive salary
• Free lunch at the Hotel during your shift
• Gratuity payments

How to Apply
Please send your CV to [email protected] by 8th May 2025. In your subject line, include “Housekeeping Manager – Lusaka” to ensure your application is reviewed promptly.

We look forward to welcoming a dynamic Reservations Manager to our team and elevating the guest experience at Grand Palace Hotel.