Job Details

Job Description

ASA Microfinance Zambia Limited, incorporated under the Companies Act of Zambia of 2017 and an affiliate of ASA International (www.asa-international.com), one of the largest microfinance companies in the world.  We are hereby solicitating a vacancy for a Human Resource & Administration Manager to be part of our team. ASA Zambia is an equal opportunity employer who promotes dynamic, loyal and committed men and women who have passion for people’s socio-economic development to fill in the following positions for immediate appointment.

The HR & Admin Manager , will be responsible for leading and managing all human resource functions, including recruiting, onboarding, training and development, compensation, performance management, employee relations, and compliance. S/he will also be responsible for managing administrative functions within the HR department

Job Responsibilities:

• Provide advice and counsel to Country CEO, direct reports, senior managers on staff labor regulatory requirements
• Serve as a key member of the senior leadership team providing leadership and input to management peers regarding developments and trends in the labor market.
• Develop and implement HR policies, procedures, and programs that align with the organization’s goals and culture
• Oversee the recruitment and onboarding process, ensuring a positive candidate experience and compliance with all employment laws
• Manage employee performance and development process, including conducting performance evaluations and providing coaching and feedback
• Develop and implement employee training programs to ensure employees have the necessary skills to perform their jobs effectively
• Administer employee benefits programs, including NHIMA, NAPSA, and other benefits
• Manage employee relations issues, including investigations and resolution of employee complaints as well as overseeing the disciplinary processes and procedures
• Maintain compliance with all local employment laws and regulations
• Manage the HR budget and report on HR metrics to management and the board
• Local Board reporting
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities (e.g. electricians, plumbers etc.)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)

Academic Qualifications and Expectations:

• Bachelor’s degree in human resources, Business Administration, or related field. A master’s degree in human resources or related field will be an added advantage.
• At least 5-7 years of experience in an  HR leadership role, with a minimum of 3 years in an administrative role.
• Strong knowledge of HR policies, procedures, Industrial relations and labour laws.
• Excellent organizational and time-management skills.
• Detail-oriented with strong problem-solving skills.
• Ability to handle confidential information with discretion
• Conflict resolution skills
• Ability to develop and implement HR strategies and programs
• Experience in managing and developing teams
• Strong leadership and management skills, with experience managing and mentoring staff.
• Proficient in Microsoft Office and other HR software applications.
• Full membership in the Zambia Institute of Human Resource Management (ZIHRM) is MUST.

Reporting Line

The Human Resource & Administration Manager shall report to the Chief Executive Officer (CEO).

Job location: Lusaka, Zambia

Compensation & Benefits

• Gross monthly salary ZMW20,000
• 2-year Contract (Renewable; Performance dependent)
• Gratuity – 25% of basic at end of contract
• Other benefits as per company policy

Application Instructions

If you feel you are the right fit for the above-mentioned position, please apply with your resume and a cover letter (as a single document) to the following email address before the deadline: [email protected]

Application Deadline: 5th February 2025

Please Note: Only complete applications (cover letter and resume) will be considered, and only shortlisted candidates will be contacted.

We stand for diversity and inclusion. Therefore, we warmly encourage everyone to apply, regardless of gender, background, ethnicity, age, religion, etc.