Job Details

Job Description

Kitwe,Zambia

Kitwe Opticians Ltd.

we are headquartered in Kitwe and we specialize in the dispensing of frames and optical lenses.

We are looking for a dedicated and organized Human Resources Officer to join our team in Kitwe. This full-time position is crucial for managing the heart of our organization our people. The ideal candidate will be responsible for a wide range of HR functions, from recruitment and employee development to ensuring compliance with company policies and labor laws. This role is perfect for someone who is passionate about creating a positive and productive work environment.

Key Responsibilities

HR Management

* Recruitment and Onboarding: You will manage the entire hiring process, including drafting clear job descriptions, sourcing candidates through various channels, screening resumes, conducting interviews, and coordinating with department heads. You will also be responsible for creating a welcoming onboarding experience for new employees, ensuring they have the necessary resources and information to integrate smoothly into the company.

* Employee Relations: You will serve as the primary point of contact for all employee inquiries, concerns, and disputes. This includes mediating conflicts, providing guidance on company policies, and fostering a positive and inclusive workplace culture. Your role is to ensure employee satisfaction and resolve issues professionally and promptly.

* Training and Development: You will identify the training needs of our staff and organize relevant workshops, seminars, and training sessions. This also involves tracking professional development and helping employees build their skills and career paths within the organization.

* Performance Management: You will assist in the implementation and administration of our performance appraisal system. This includes guiding managers on how to set clear goals, conduct constructive performance reviews, and provide meaningful feedback.

* Policy and Compliance: You will be responsible for ensuring all HR practices and company policies are in compliance with local labor laws and regulations. This includes staying up-to-date on changes in legislation and handling any disciplinary procedures in a fair and consistent manner.

* Record Keeping: You will maintain and update all employee records, including personal details, contracts, leave data, and performance history. Confidentiality and accuracy are paramount in this task.

General Organizational Support

* Customer Service: You will greet clients visiting our shops, providing excellent service and demonstrating strong product knowledge.

* Project Participation: You will participate in other organizational projects and activities, such as field marketing initiatives, as needed to support the company’s overall goals.

Conditions of Employment

* Salary: ZMW 3500 (take-home pay after all deductions).

* Working Hours: Monday to Friday (08:00 – 18:00) and Saturday (08:00 – 14:00). A 30-minute lunch break is provided.

* Overtime: Any work beyond normal working hours will be compensated as overtime.

* Equipment: All necessary equipment and tools will be provided by the organization.

The successful candidate must be highly adaptable, concerned with meeting deadlines, and able to work under any circumstances.

Skills and Qualifications

* HR Experience: Proven experience in a human resources role is highly preferred.

* Interpersonal Skills: Excellent communication and people skills, with the ability to handle sensitive and confidential information professionally and discreetly. Strong conflict resolution abilities are a must.

* Technical Proficiency: You should be proficient in Microsoft Office applications (Word, Excel, etc.) and be a quick learner for any HR-specific software.

* Dedication: We are looking for someone with a 100% dedication to the job and the company’s activities.

* Numeracy and Literacy: Basic arithmetic and literacy skills are required, with advanced skills being a plus.

* Education: Grade 12 or above. Diploma, certificate, and degree holders are all welcome to apply.

How to Apply

Please submit your CV ,a cover letter and Academic Qualifications

Eligible candidates will be given long term consideration. For applicants outside Kitwe, we will assist with relocation arrangements as best we can.