HVC Analyst

Job Description

We at MTN Zambia are a purpose and value-led organization.

At MTN Zambia we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application!

Job Title: HVC Analyst

This function is responsible for managing High Value Customers (HVC) including Prepaid & Post-paid segment as well as HVC & consumer Post-paid ARPU, develop workable Value Propositions to build loyalty & reduce Churn. To provide support to EBU and contribute to setting targets.

Under the supervision of the Senior Manager Consumer Segments and Products, below are the Key Job Responsibilities:

Analyses customer behaviour and conduct reference market research and customer profile, proposes actionable initiatives, according to the defined value proposition of the HVC segment;
CLM, retention and churn management of the HVC segment;
Responsible for the HVC segment customer acquisition and CLV from marketing;
Liaises closely with cross functional teams to cross-sell suitable bundled products and services to meet target (HVC) customers’ needs holistically, and eventually contribute to the bottom line;
Brainstorms with other cross-functional stakeholders to develop product positioning and key messages for customers;
Understands proposition capabilities and benefits, creates customer and partner-facing content for new releases and product launches;
Provides support on pricing and promotional strategy for the segment;
Tracks proposition and initiative success and any other relevant KPIs for the segment;
Participates in customer-facing forums, trade shows, industry forums, technology partner conferences and any other relevant events targeted at HVCs;
Creates and delivers product presentations, enablement materials and briefings to customers, customer experience and other stakeholders;
Any other responsibilities or tasks as maybe assigned by management.

Candidate Requirements

Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
First degree in marketing or any other Business/Commerce related degree;
3 years Marketing experience within an FMCG or Advertising / Communications Industry.

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

Lead with Care

Can-do with Integrity

Collaborate with Agility

Serve with Respect

Act with Inclusion

Hand delivered applications will not be accepted. The closing date for accepting applications is 14th November 2024.

Note: that only shortlisted candidates will be contacted.