Job Details

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I T Support Technician

Alistair Group | Lusaka

Alistair Group

Innovating the future of tech solutions in Zambia.

Job Description

ALISTAIR Group is one of East and Southern Africa’s fastest-growing service companies, providing a variety of self-delivered logistics solutions across several geographies, aimed with the vision to Make Africa Work Better! With core competencies in road freight, warehousing, commodity trading and operational hire of material handling equipment, the Group strives for continuous expansion of innovative ancillary services to grow the business vertically, complimented by a healthy dose of entrepreneurial flair. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. In 2024, the group exceeded the 1000-employee mark and managed a fleet of well over 1000 trucks. With Alistair’s aggressive and exciting growth strategy, the Group is poised for significant further expansion and a greater impact in Africa.

Core Services:
▪ Freight Forwarding
▪ Clearance & Forwarding
▪ Energy Industry Support Services
▪ Equipment Rental
▪ Commodity Trading
▪ Integrated Solutions
▪ Warehousing
▪ Ocean Freight

Industries:
▪ Minding
▪ Oil & Gas▪ Agriculture
▪ Construction
▪ Explosives
▪ Renewables

Role Overview
The IT Support Technician is part of the Technology department and is primarily responsible for inbound support tickets/inquires and resolving internal customer issues quickly. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.
This individual will be responsible for assisting internal team members and service technicians by providing hardware and software technical support, diagnosing issues, provide basic training, while providing a stellar customer experience.

Duties and Responsibilities

Formal Training / Education / Experience

Skills and Experience

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