Job Details

Job Description

Identification

Job Title : ICT Officer

Reporting to : Finance Manager

Department : Finance

Job Purpose

To be responsible for maintaining and improving the information and communications technology (ICT) infrastructure of the LSMFEZ. This includes supporting a wide range of business operations, including IT infrastructure management, network security, data management, system support, and user training..

KEY RESULT AREA PRINCIPAL ACCOUNTABILITIES (MAIN DUTIES)

NETWORK ADMINISTRATION AND SECURITY

Ensure the availability and reliability of the LSMFEZ’s ICT infrastructure, including networks (LAN, WAN, Wi-Fi) and telecommunication systems. Implement and monitor network security protocols, firewalls, and antivirus software to protect sensitive information. Regularly update network architecture to ensure scalability and performance for all stakeholders.

SYSTEM MAINTENANCE AND SUPPORT

Manage day-to-day operation and maintenance of hardware and software systems, including servers, workstations, and mobile devices. Troubleshoot and resolve technical issues related to system failures, downtime, and software incompatibilities. Ensure system upgrades and patches are applied regularly to maintain optimal performance.

Establish a robust data management framework to ensure the secure storage, retrieval, and backup of all business-critical information. Develop and implement data recovery plans to ensure business continuity in case of data loss or corruption.

ICT STRATEGY DEVELOPMENT AND IMPLEMENTATION

Assist in developing and implementing the ICT strategy that aligns with the LSMFEZ’s goals, focusing on modernization and efficiency. Evaluate emerging technologies and recommend upgrades or new solutions to improve the zone’s ICT infrastructure.

STAKEHOLDER SUPPORT AND TRAINING

Provide technical support to stakeholders to resolve ICT-related issues and deliver user training sessions to improve ICT literacy among stakeholders, ensuring they can effectively use systems provided.

ICT EQUIPMENT

Oversee the installation and management of ICT equipment (computers, servers, telecommunication devices).

Minimum Required Qualifications & Experience:

• Full Grade 12 certificate.
• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• 4 years post-qualifying experience in ICT roles
• Knowledge of Zambian laws, regulations, and best practices in the ICT Sector.
• Professional membership to a relevant body.

• Strong technical troubleshooting skills.
• Knowledge of ICT infrastructure management (servers, networks, cloud).
• Excellent communication and interpersonal skills, with the ability to train and support non-technical users.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a team.
• Proactive and able to stay up-to-date with industry trends and new technologies.

Candidates who meet the specified requirements are encouraged to apply by submitting their application together with an updated Curriculum Vitae, copy of National Registration Card and certified copies of academic and professional certificates as a SINGLE DOCUMENT to [email protected] not later than Friday 8th November 2024 .

All applications should be addressed to:

The Managing Director
Lusaka South Multi Facility Economic Zone
Plot F10723, Chifwema Road,
LUSAKA .