Job Details

Job Description

DEPARTMENT : Home Broad Band

VACANCY : Installation and Maintenance Lead

LEVEL : Manager

LOCATION : Lusaka

JOB PURPOSE

Responsible for identifying manpower to execute agreed installation plan for FWA and FTTX new installation, fault and repair tickets, relocation and recovery tickets in the market assigned.

CORE RESPONSIBILITIES ARE:

• • Roll outs and Installations and commissioning within agreed SLA.
• • Develop ODU installation organization i.e. territory dimensioning in line with sales clusters with requisite governance through supervisors with optimal span of control
• • Logistics and Project Management.
• • Establish departmental process for installations maintenance and enforce strict adherence
• • Regulatory and Statutory Compliance by ensuring all necessary documentation for regulatory compliance is adequate and readily available
• • Ensure all installers have KYC Kits to complete customer on-boarding and toolbox for physical installation work
• • Partner and Supply Chain Management (Inventory), accountable on stock availability to installers at warehouse and Airtel shops, reconciliation of any other stock management issues in the channel.
• • Collaborate with Supply Chain Management Team, validate requests and raise the purchase of ODUs, installation equipment based on agreed standards
• • Provide support and ensure effective process management of service provider and installer vendors
• • Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries and take corrective action as applicable

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills

• • University Degree in Telecom Engineering, Networks, Technical or Electrical or equivalent qualification
• • Professional Qualification in Project Management Techniques
• • IT Literacy and business education, an added advantage

Relevant Experience:

• • Minimum 5 years’ experience in technical role telecommunications/ DTH/ ISP
• • Understanding the competition landscape within the OPCO – players, the market size, regulations, technologies used devices offered, spectrum used etc.
• • Latest technology and processes used in related industries such as Satellite TV, Computer peripherals etc.

OTHER REQUIREMENTS

• • Able to operate in a performance driven organization
• • Clean Driving Licence
• • Customer-centric
• • Adherence to Company policy and procedures

CLOSING DATE

Suitable candidates requested to apply by sending through their CV’s to [email protected] The closing date for receiving applications is Monday, 21st April, 2025.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.

Kindly note that due to the high volume of applications received, only shortlisted candidates will be contacted. Please be sure to indicate the position you are applying for in the subject heading and remember to have all your relevant qualifications certified by ZAQA.