Job Details

Job Description

DEPARTMENT : Home Broad Band

VACANCY : Installation Supervisor

LEVEL : Officer

Contract Duration : 1 Year

LOCATION : Lusaka

JOB PURPOSE

Responsible for onboarding, training and performance management of minimum installers. Tracking job ticket status and material inventory for installations, repairs and maintenance.

CORE RESPONSIBILITIES ARE:

• • Coordinate with dispatch for daily appointments for the installers
• • Track job ticket status to close leads as scheduled by the installers
• • Inventory management of FWA CPE/FTTX ONT and installation material at assigned stock point
• • Ensure all installers have KYC Kits to complete customer on-boarding and toolbox for physical installation work
• • Reconcile inventory and accessories picked vs deployed by installers
• • Closure and Installation fulfilments through daily tracking.
• • Design PJP (Route plan) within territory and conduct one gate meeting per day with assigned Installers to ensure ways of work governance metrics are in place.
• • Tracking and monitoring performed installation work (civil and electrical) at customers premises
• • Provide reports of works done with the corresponding time sheet for daily submission and reconciliation purposes.
• • Supervise completion of tasks within the allotted time frame for the installers.
• • Responsible for onboarding and training the Installers
• • Conduct performance management of the Installers

REQUIREMENTS

Educational Qualifications & Functional / Technical Skills:

• • Degree in Networks, Technical or Electrical or equivalent qualification
• • Networks, Technical or electrical or equivalent qualification
• • Professional Qualification in Project Management Techniques
• • IT Literacy and business education, an added advantage

Relevant Experience:

• • Splicing and racking abilities
• • Managing multiple requests and complexities
• • Working in non-traditional spaces such as roofs or basements

OTHER REQUIREMENTS

• • Customer focused
• • Problem-solving skills
• • Negotiation and Advocacy skills
• • Ability to work under tight deadlines
• • Comfortable working at heights and off ladders
• • A valid motorcycle or motorcar driver’s license
• • Effective time management skills

CLOSING DATE:

Suitable candidates are requested to apply by sending through their CV’s to [email protected] The closing date for receiving applications is Monday, 21st April, 2025. .

All applicants must verify their local qualifications and/or verify and evaluate their foreign qualifications with The Zambia Qualifications Authority.

Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping. Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.