Job Details

Job Description

Overview

We are recruiting!

Our client in Zambia is looking for an IT Engineer to join their team for a job vacancy within the FinTech industry.

To apply or for more information, follow the link below.

As the IT engineer, you will oversee and manage the overall customer and internal IT requests to the satisfaction of the business.

In addition to improving efficiency, you will advise on how to innovate and find opportunities with the ultimate aim of enhancing the onboarding, servicing, and maintaining of merchants, agents and corporate customers.

Responsibilities:

1. Attend in-person meetings with clients to analyse, troubleshoot and diagnose customer issues.
2. Actively update, maintain and monitor all aspects of IT systems.
3. Install and configure computer systems and applications within the company.
4. Respond to customer inquiries and assist in troubleshooting and resolving challenges.
5. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved.
6. Assist management in creating training materials pertaining to computer troubleshooting and usage.
7. Act as the initial point of contact for all computer and system-related concerns from clients or other employees.
8. Organize and file documentation pertaining to warranties and instructional guides for company systems.

Requirements:

1. Must have a bachelor’s degree in IT, Computer Science or related field.
2. Knowledge of relevant computer languages or software may be required.
3. 2-3 years of proven experience in a customer focus position involving technical knowledge of a company’s products and services.
4. 2-3 years of proven experience in developing applications using Python Programming Language.
5. Comfortable working in and assisting others through company help desk software, such as Jira in addition to other remote access desktop programs.
6. Extensive experience working with different operating systems, including Linux.