IT Officer Digital Banking Support Commercial Bank X 02 at Brilliance Executive Management Consultants

Job Description

Description:

Job Purpose

The IT Officer for Digital Banking Support will be responsible for providing technical support and maintenance for our digital banking platforms, ensuring seamless and secure online banking services for our customers. This role requires a proactive individual with strong problem-solving skills and the ability to manage multiple tasks efficiently. Provide first-line technical support for digital banking platforms, including Internet banking, mobile banking, and related applications. Troubleshoot and resolve issues related to digital banking services promptly to minimize downtime and ensure customer satisfaction. Monitor digital banking systems for performance, security, and availability

Primary Areas of Accountability:

Qualifications and Experience

Bachelor’s degree in information technology, Computer Science, or a related field.
Minimum of 3 years of experience in IT support, preferably in the banking or financial services industry.
Hands-on experience with digital banking platforms and related technologies.
Proficiency in troubleshooting and supporting web and mobile banking applications.
Knowledge of networking, databases, and cybersecurity principles.
Familiarity with banking software and systems is an advantage.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Customer-focused with a commitment to providing high-quality support

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: [email protected] & Cc [email protected]

Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 21 working days of the closing date of the advert, please consider your application unsuccessful.

DO NOT SEND CERTIFICATES AT THIS STAGE