Job Details

Job Description

We are seeking a highly organized and detail-oriented IT Project Officer to provide essential support to our client, a telecom group operating in Zambia offering mobile, data and fintech services. The IT Project Officer will support the business initiatives through development and delivery of products and promotions.

Key Responsibilities:

New Products Airtel money related projects

• Liaison with the rest of the IT functions and other business units on all new initiative’s clarity and requirements gatherings.
• Provide business analysis of new products.
• Design product solutions and coordinate the implementation of all new products as per the business requirement.
• Drive project execution by tracking project activities, monitoring and handling changes, conflicts, and escalations.

Existing Products Support

• Perform daily O and M and ensure max availability and performance of products and promotion systems for better customer experience.
• Perform Product changes as per change process.
• Support of all incidents and requests on products and promotions.
• Ensure maximum operational availability of all products and services.

Project Management

• Manage projects for all new system requests.
• Perform business analysis function, document and sign off all necessary documents – CBR, SoW.
• Prepare and track Project plan and regular updates weekly.

Security and Compliance with Bharti ISP

• Incorporate Bharti Security Policy on all new customer requirements and existing applications and services.
• Ensure the organization’s IT Operational policies are followed during day to-day operations of all services, products and applications.
• Follow the organization’s IT Governance processes in consequence management.
• Closure on time all off findings and points raised during IT Audits.
• Be the subject matter expert on products, promotions and technical solutions.
• Responsible for solution roadmaps.
• Standardization of solution environment and architecture.
• Review/Validate and Prioritization of CSR.

Desired Skills, Qualifications and Experience:

• Diploma / degree in Computer Systems Engineering and Hardware Maintenance SPARC T7 Servers Installation and Maintenance Virtualization cloud computing Storage Tek Tape Libraries Entry-Level and Midrange Field Delivery Support Consultant.
• 6 years’ experience with a minimum of 4 years as infrastructure engineer within the Telecoms industry.
• Experience in Networking, Hardware and managing of Data Centre infrastructure and resources.
• Practical experience in server and network device.
• Knowledgeable in modern server technologies, including virtualization.
• Good Communication skills.
• Team player.
• Enthusiastic and personal drive Initiative.
• Ability to handle pressure.
• Willing to learn.
• Flexible – Ability to handle new situations and adapt to whatever circumstances.

How to apply

Interested candidates should submit their application before 28th July 2025. Only shortlisted candidates will be contacted.

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