Job Details

Job Description

Job Summary:
Indigo is seeking a proactive IT Support professional to assist users with technical issues and ensure smooth operation of IT services.

Key Responsibilities:

• Provide first-level support to end-users for hardware and software issues.
• Troubleshoot and resolve technical problems via phone, email, and in-person.
• Maintain inventory of IT equipment and software licenses.
• Document issues and solutions in the helpdesk system.

Qualifications:

• Bachelor’s degree in Information Technology or related field.
• Previous experience in an IT support role is preferred.
• Strong problem-solving skills and customer service orientation.
• Knowledge of Windows and Mac operating systems.