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Job Description:
OneZambia is seeking an IT Support Specialist to provide technical support and resolve IT-related issues. The IT Support Specialist will assist users with hardware, software, and network problems, ensuring minimal disruption to operations.
Key Responsibilities:
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Provide technical support for hardware, software, and network issues
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Troubleshoot and resolve IT problems in a timely manner
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Install, configure, and maintain IT equipment and software
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Document and track support requests and solutions
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Assist with IT training and user support
Requirements:
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Bachelor’s degree in Information Technology, Computer Science, or related field
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Proven experience as an IT Support Specialist or similar role
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Strong troubleshooting and technical support skills
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Excellent communication and customer service abilities
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Proficiency in IT support tools and MS Office