IT Support Specialist at OneZambia

Job Description

Job Description:

OneZambia is seeking an IT Support Specialist to provide technical support and resolve IT-related issues. The IT Support Specialist will assist users with hardware, software, and network problems, ensuring minimal disruption to operations.

Key Responsibilities:

Provide technical support for hardware, software, and network issues
Troubleshoot and resolve IT problems in a timely manner
Install, configure, and maintain IT equipment and software
Document and track support requests and solutions
Assist with IT training and user support

Requirements:

Bachelor’s degree in Information Technology, Computer Science, or related field
Proven experience as an IT Support Specialist or similar role
Strong troubleshooting and technical support skills
Excellent communication and customer service abilities
Proficiency in IT support tools and MS Office