Job Details

Job Description

We are seeking a highly motivated and skilled IT Technical Support Officer to join our team. The ideal candidate should have strong practical knowledge in Microsoft SQL Server, including the ability to write and troubleshoot stored procedures. Additionally, the candidate should possess a solid foundation in general IT support, encompassing the diagnosis of hardware, software, and network-related issues.

Key Responsibilities

• Provide technical support to internal systems and end-users.
• Troubleshoot Microsoft SQL Server-related issues, including stored procedures, backups, and performance.
• Install, configure, and maintain software, hardware, and networking systems.
• Respond to support requests promptly.
• Maintain documentation for configurations, processes, and problem resolutions.
• Assist in system upgrades and migrations.
• Maintain security and backup procedures.
• Support mobile and desktop devices.

Qualifications and Requirements

• Minimum of 2 years of hands-on experience in IT support roles.
• Proficiency in Microsoft SQL Server and writing/debugging stored procedures is a must.
• Knowledge of Windows operating systems, networking, and general IT infrastructure.
• Excellent troubleshooting and problem-solving skills.
• Good communication skills and the ability to work under pressure and at odd hours.
• Must hold a valid and clean driver’s license.
• Diploma or degree in Information Technology, Computer Science, or a related field.

How to Apply

If you meet the above qualifications, please send your CV, cover letter, and copies of your qualifications to [email protected] with the subject line “IT Technical Support Officer Application” .