Job Details

Job Description

Overview

We are recruiting!

Our client in Lusaka, is looking for a Life Assurance Manager to join their team for a job vacancy within the services/insurance industry.

To apply, or for more information, follow the link below.

Life Assurance Manager

Position Overview

The Life Assurance Manager is responsible for overseeing and managing all aspects of the life assurance business within the organization. This includes product development, sales support, compliance, underwriting oversight, and customer relationship management. The role ensures that life assurance operations align with regulatory requirements, company policies, and market needs while driving business growth and profitability.

KEY RESPONSIBILITIES

Business Management & Growth

• Develop and implement strategies to grow the life assurance portfolio.
• Monitor market trends and competitor products to ensure competitive offerings.
• Collaborate with sales and distribution teams to achieve business targets.

Operations & Process Management

• Oversee day-to-day life assurance operations including underwriting, claims, and policy administration.
• Streamline processes to improve efficiency and customer satisfaction.
• Ensure accurate and timely reporting of business performance.

Product Development & Innovation

• Work with actuarial and product teams to design and enhance life assurance products.
• Support the launch of new life products with marketing and training initiatives.
• Conduct product performance reviews and recommend improvements.

Compliance & Risk Management

• Ensure adherence to regulatory requirements and company policies.
• Identify risks in life assurance operations and implement mitigation measures.
• Liaise with compliance, audit, and legal teams to maintain governance standards.

Leadership & People Management

• Lead, motivate, and develop a team of underwriters, claims handlers, and policy administrators.
• Provide coaching, training, and performance management to ensure a high-performing team.
• Foster a culture of customer-centric service and continuous improvement.

Customer & Stakeholder Engagement

• Resolve escalated customer queries and complaints effectively.
• Build strong relationships with intermediaries, brokers, and corporate clients.
• Represent the company at industry forums, workshops, and networking events.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Insurance, or ictuarial science
• Professional insurance qualifications such as IIZA, or similar are highly desirable.
• Minimum of 5 years of experience in the insurance industry, with at least 5 years in a senior leadership role.
• Experience in life assurance
• Strong knowledge of underwriting, claims management, and policy administration processes.
• Excellent leadership, interpersonal, and negotiation skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Proficiency in insurance systems, reporting tools, and MS Office.

“All candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA) ”