Job Details

Job Description

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

Role Purpose

This role is designed for a motivated and customer-focused individual to serve as a Loan Consultant at Unifi’s Nakonde Branch . The Loan Consultant will be responsible for assisting clients with personal loan applications, providing accurate financial product information, and ensuring a seamless and positive customer experience. With a strong emphasis on sales, client support, and compliance, the ideal candidate will build trusted relationships with clients, identify their financial needs, and offer suitable loan solutions that align with Unifi’s standards and mission.

Responsibilities

• Will be Responsible for entering all new client’s details into the client registration system either manually or electronically.
• Receive, assist, and direct clients in a courteous, efficient, and welcoming manner projecting a positive, friendly, and professional image.
• Checking documents, informing applicants of additional requirements and documents.
• Ensure all loans are properly documented with accurate and complete information.
• Maintaining client’s right to privacy and confidentiality throughout the loan process.
• Interview applicants to collect information concerning their financial needs and give advice to customers on financial literacy
• Answering to customer questions, customer service
• Ensure conformity with credit policy
• Responsible for cash management.
• Marketing
• Ensure that clients have the right information regarding the products, promotions, and other value-added services

Requirements

• Diploma in Banking & Finance, Marketing, Business Administration, or any related field
• Should be able to work within the working rules and regulations of the organization and should have excellent communication skills.
• Should be able to work in a target driven work environment and should have good problem solving and analytical skills.
• Excellent organization skills
• Ability to work independently as well as in a team,
• Ability to Multi-task
• A minimum of 1-2 years of experience in a sales role
• Applicant should be a good motivator with commendable interpersonal skills.