Job Details

Job Description

Our client, in the hospitality industry, is seeking to employ a highly motivated and experienced individual to join their team a Lodge Manager. The role holder will play a pivotal role in ensuring the smooth and efficient functioning of all lodge operations, maintaining high-quality standards, and fostering exceptional guest experiences.

Key Duties and Responsibilities:

Operational Management

• Oversee day-to-day operations, including front desk, housekeeping, and maintenance.
• Ensure all lodge facilities are well-maintained and meet quality standards.
• Monitor and manage room reservations, guest services, and housekeeping processes.

Staff Management

• Recruit, train, and supervise lodge staff members.
• Foster a positive and collaborative work environment.
• Conduct regular performance evaluations and provide constructive feedback.
• Schedule staff shifts and manage workload distribution.

Guest Services

• Ensure a high level of customer satisfaction through excellent guest services.
• Address and resolve guest concerns or issues promptly.
• Monitor guest reviews and feedback to identify areas for improvement

Financial Management

• Monitor budgetary guidelines and financial performance.
• Implement cost-control measures without compromising guest experience.
• Collaborate with the finance department on budget planning and reporting.

Report Generation

• Prepare and submit comprehensive weekly reports to the Director of Operations.
• Provide insights into lodge performance, including occupancy rates, revenue, and guest feedback.
• Highlight notable achievements, challenges, and proposed solutions

Requisite Qualifications, Skills, Proficiency, Experience and Exposure

• Minimum of a Diploma in Hospitality Management, Business Administration, or a related field.
• Proven five (5) years’ experience in lodge or hotel management, with a track record of success.
• Strong leadership and interpersonal skills.
• Excellent organizational and multitasking abilities
• Knowledge of hospitality industry trends and best practices.
• Effective communication skills, both verbal and written.
• Ability to work collaboratively with diverse teams
• Flexibility to adapt to changing priorities and guest needs.
• Previous experience in generating and presenting reports.

If you are a dynamic and results-driven individual with a passion for hospitality, we invite you to submit your cover letter and resume in one PDF format to [email protected] on or before the 18th of February, 2024.