Job Details

Job Description

We are looking for an experienced and passionate Lodge Manager to join our team and contribute to our guests’ unforgettable experience.

The Lodge Manager is responsible for all front-of-house operations of Kafunta River Lodge, provides leadership to staff, maintains lodge facilities while paying attention to details, and delivers a high level of hospitality by meeting the company’s standards and exceeding guest expectations.

The Lodge Manager reports to the Operations Manager and takes a leading role in the front-of-house operations while working closely with the rest of the managing team, which includes the owners/directors, the Operations Manager (general operations, HR, finance & public relations), Food & Beverage Manager, Maintenance Manager (general maintenance and vehicle workshop), Bush Camp Operations Manager and Safari Manager.

Key Responsabilities:

• Providing a welcoming environment for guests and high standards of services
• Maintaining smooth lodge operations and providing leadership to staff (housekeeping and bar/restaurant staff)
• Creating a personalized guest experience and paying attention to details
• Hosting and handling guest requests and billing
• Managing budget and operational costs, supervising stock control
• Planning logistics, activities, guest transfers, rooming, etc
• Working closely with the F&B team
• Liaising with the reservation team and manipulating the PMS/booking system
• Managing safari guides and ensuring high achievements
• Liaising with the bush camps for operational matters
• Monthly reporting
• Assisting with marketing, handling agent fam trips and site inspection

Experience & Requirements:

• Diploma or degree in Hospitality or Management
• Minimum 5 years experience as Lodge Manager in the safari industry
• Previous experience working with international guests
• Accustomed to bush and wildlife environment
• Customer Service: highly professional, passionate, presentable and friendly, hands-on approach
• Management: strong team leader, hard-working, highly organized, multi-tasking
• Communication: excellent spoken and written skills, in English (other languages are a plus)
• Financial: good organizational and planning skills
• Decision Making: confident, adaptable, able to work under pressure and long hours
• Computer: computer literate and familiar with property management systems

Job & Company Details :

Start Date: latest for April 1st 2024

Contract: permanent

Salary: negotiable

Accommodation: live-in

Kafunta Safaris is located in Zambia, at the edge of South Luangwa National Park. The main operational base is Kafunta River Lodge (10 guestrooms plus the Sunset House with 3 bedrooms). The company also operates Three Rivers Camp and Island Bush Camp both with 5 guestrooms.

Apply: Mrs Anke Cowan at [email protected] (email only, send CV, motivation letter and references).

We will only consider candidates who meet the above requirements.