Job Details

Are you passionate about delivering exceptional guest experiences and committed to sustainable development? Look no further! We are seeking a dedicated individual to join our client in a dynamic management role at a renowned lodge in a pristine location.

Management Role & Key Outputs

• Learn and perform all lodge manager roles, overseeing daily, weekly, and monthly operations.
• Compile operational day sheets, manage front of house, kitchen, and hospitality.
• Responsible for overall lodge maintenance and land management.
• Manage human resources, labor relations, and leave management.
• Assist in creating annual and monthly training plans.

Guest Service

• Develop strategies for guest service excellence and implement throughout the year.
• Work with the Executive Chef to ensure food quality aligns with lodge standards and budgets.
• Maintain guest areas to Best Operating Practice standards.
• Host drinks, sun-downers, and dinners as per the hosting schedule.

Staff Development

• Conduct training and succession planning, identifying and addressing training gaps.
• Oversee weekly HOD meetings, attend GM operational meetings, and monthly financial meetings.
• Ensure staff performance appraisals and continuous skills development.

Capex And Maintenance Projects

• Assist in budget creation and management, with responsibility for CAPEX structuring and planning.
• Implement preventative maintenance plans in collaboration with the head of maintenance.

Qualifications And Experience

• Higher Diploma in Hospitality Management.
• Strong financial capabilities.
• Minimum 3 years of previous 5-star lodge management experience in remote Africa.

Skills

• Energetic, proactive, and passionate about delivering world-class guest experiences.
• Strong leadership and communication skills.
• Critical and lateral thinking ability.
• Ability to work under pressure and meet/exceed guest needs.
• Attention to detail, diligence, and self-motivation.
• Computer and financial skills.

Other

• This is a 2-year fixed-term position, renewable.
• Open to all applicants, including couples.

If you’re ready for a challenging yet rewarding role in a breathtaking environment, apply now to be a part of this extraordinary team! Please submit your resume and a cover letter outlining your relevant experience.