Job Details

Location: Mumbwa, Zambia

Our client in the hospitality industry is looking for a Lodge manager to join their team.

Responsibilities

• Overseeing personnel, including receptionists, kitchen staff, and office employees.
• Monitoring employee performance and conducting regular evaluations to help improve customer service.
• Collecting payments and maintaining records of budgets, funds, and expenses.
• Welcoming and registering guests once they arrive.
• Resolving issues regarding hotel services, amenities, and policies.
• Organizing activities and assigning responsibilities to employees to ensure productivity.
• Creating and applying a marketing strategy to promote the hotel’s services and amenities.
• Coordinating with external parties, including suppliers, travel agencies, and conference planners.
• Evaluating hotel performance and ensuring compliance with health and safety rules.
• Partaking in financial activities, including establishing room rates, setting budgets, and assigning funds to departments.

Key Skills

• Excellent administrative skills and previous experience on “ResRequest” booking system is preferable.
• Fit and healthy as an active and “hands on”approach is required.
• Superb attention to detail.
• Proven organisational and communication skills imperative.
• Strong leadership and team management skills to oversee staff in a remote location.
• Knowledge of wildlife and the environment to enhance guest experiences and safety.
• Excellent communication and interpersonal skills for guest interactions and staff coordination.
• Proficiency in handling logistics, such as supply management, maintenance, and safety protocols.
• Problem-solving abilities to address challenges that may arise in a remote setting.
• Customer service expertise to ensure guests have a memorable and enjoyable stay.
• Adaptability and resourcefulness in dealing with the unique challenges of a bushcamp environment.
• A passion for nature, conservation, and sustainable tourism practices is often highly valued.
• Zambian Resident

Qualifications

• Any relevant certifications in hospitality, wildlife management, or related fields would be advantageous.
• Previous experience in hospitality or lodge management, preferably in remote or wilderness settings.