Manager Fraud Risk Management at Standard Chartered Bank

Job Description

Manager – Fraud Risk Management – ( 2400003873 )

Job

: Operations

Primary Location

: Africa & Middle East-Zambia-Lusaka

Schedule

: Full-time

Employee Status

: Permanent

Posting Date

: 09/May/2024, 11:43:54 AM

Unposting Date

: 24/May/2024, 12:59:00 AM

The Role Responsibilities

Identify and share industry best practices and work with the businesses for their feasibility and implementation.
Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite.
Develop a collaborative relationship with peer banks and fraud risk industry forums to help detect and mitigate fraud, attend fraud risk industry meetings and develop collaborative relationship with Law Enforcement Agencies.

Strategy

Support and provide inputs to Line function, Fraud Risk Management for driving the operational model and implementing the strategic direction for the country.
Develop and sustain a system for Fraud identification, monitoring, investigating in order to minimise fraud losses.
Provide co-ordination and support of key processes across the country and ensure timely submission of reports.
Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives
Work with country stakeholders to deliver key performance areas.

Business

Ensure the Fraud Risk Management framework is effectively embedded and communicated across Retail Customers segment.
Develop a proactive, independent, balanced and a fraud risk awareness culture within the organisation.
Identify industry best fraud risk infrastructure and management practices are tabled and are considered for adoption within the country.
Deploy the strategies across products and channels
Ensure the cost budget in Fraud risk management is based on robust capacity plans and is delivered through a rigorous cost management discipline.

Processes

Act quickly and decisively when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees
Ensure lessons learnt are shared with Country stakeholders as appropriate
Develop and conduct fraud awareness and training sessions for country stakeholders as required.
Continuously improve the operational efficiency and effectiveness of fraud risk management processes.
Strengthen the transaction processing activities of the region by recommending process/policy changes where applicable.
Engage appropriate stakeholders to ensure timely remedial actions and escalation of situations that pose significant risk.
Implement the Operational Risk Framework and monitor the operational risk metrics to identify potential control weaknesses.
Timely investigate Fraud related complaints and develop effective fraud management strategies and timely deploy these strategies across products and channels.

People & Talent

Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
Support the identification, engagement, and retention of high quality FRM professionals.
Ensure that holders of all critical roles are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Risk Management

Identify and share industry best practices and work with the businesses for their feasibility and implementation.
Ensure all FRM policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.
Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis
Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards
Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.
Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.
Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agree appetite.
Develop a collaborative relationship with peer banks and fraud risk industry forums to help detect and mitigate fraud, attend fraud risk industry meetings and develop collaborative relationship with Law Enforcement Agencies.

Governance

Provide oversight across fraud risk management team, ensuring compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines
Embed the Group’s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture
Accountable for satisfactory closure of issues / gaps arising from Internal Audits, peer reviews and regulatory reviews for the areas of work.
Ensure compliance to Visa/ master card rules and regulations and lead/ coordinate country FRM forum.

Key stakeholders

Group Office, Regional Office, Country Stakeholders, CFCC, SIS, Law Enforcement Agencies

Other Responsibilities

Market Knowledge: – Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
Business Strategy and Model: – Awareness and understanding of Standard Chartered’ s Retail Clients business and that of peers in the industry
Risk Management and Control: – The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
Governance, Oversight and Controls: – Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Management.
Regulatory Framework and Requirements: – Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
Non-technical skills: – Strong written / oral communication and Analytical skills. Ability to create effective work relationships within and across functions & borders

Our Ideal Candidate

minimum 5 O’ level credit or better including Mathematics & English
Minimum 3 years relevant experience
Relevant Bachelors ; Masters Degree will be an added advantage
Fraud Risk Management Certification
International Risk Management Certification – Institiute of Risk Management/ Global Association of Risk Professionals / etc- added advantage
Good Stakeholder Management Skills
Good Communication Skills

Role Specific Technical Competencies

Analytical Thinking
Process Improvement
Risk Management

About Standard Chartered

We’re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.

Recruitment assessments – some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.